Intrado is proud to introduce VIPER Answer, an AI-powered non-emergency call handling solution designed to reduce the burden of lower-priority communications. By handling routine requests, VIPER Answer helps 9-1-1 professionals stay focused on higher-priority calls while continuing to serve community needs.
This purpose-built AI agent is designed to support 9‑1‑1 operations by handling non-emergency calls, reducing call volume and noise in the queue so telecommunicators can prioritize true emergencies and respond more efficiently. When needed, calls can still be seamlessly transferred to a live telecommunicator at any time.
Contact your representative or use the form on this page to connect with us today for a demo.
If you're headed to NENA's Annual Conference & Expo this June, you can also stop by Booth #400 to see a demo! Fill out the same form and you'll be contacted to set up a time.
"Al has the potential to solve the staffing issues that challenge 911 operations when it's purpose-built for public safety. This Admin AI agent is designed to assist 9-1-1 professionals by handling non-emergency calls, reducing noise, so the call handlers can prioritize true emergencies, and help communities get faster, more effective response when it matters most. By collaborating closely with PSAPS across the country, Intrado has developed THE market leading AI product to meet those needs." - Lou Blatt, Chief Product Officer, Intrado
